policies

cancellation policy

At Atelier Miuna, we strive to provide you with the best services and ensure a smooth and enjoyable experience. To maintain the quality of our services and accommodate all our valued clients, we have implemented the following policies for rescheduling and cancellations:

  • Cancellation Notice: We kindly request that you provide at least 24 hours' notice in advance if you need to cancel or reschedule your lash extension appointment. This allows us to offer the time slot to another client.

  • Late Cancellation: If you cancel your appointment with less than 24 hours' notice, the deposit will be charged to your account. This fee is non-negotiable/non-refundable and must be paid before booking future appointments.

  • Appointment Changes: We appreciate your commitment to our services and offer one appointment change per booking. We kindly request that you limit appointment changes to ensure a seamless experience for all clients.

  • Appointment Reminders: We send appointment reminders via email to help you keep track of your bookings. However, it is your responsibility to manage your appointments and cancellations.

By booking an appointment with us, you acknowledge and agree to adhere to this cancellation policy. Thank you for choosing us for your lash extension needs. If you have any questions or concerns regarding this policy, please feel free to contact us. We look forward to serving you with beautiful lash extensions and enhancing your natural beauty.

lash fill policy

The pricing for lash fills will be determined based on both the percentage of extensions remaining attached to the natural lashes and the duration since your last lash appointment. It is imperative to recognize that the length of time between appointments directly impacts the duration of the subsequent appointment.

The natural lash cycle encompasses both growth and shedding; hence, to maintain consistent fullness, it is advised to schedule fills ideally every two weeks or three weeks. In instances where a fill is booked beyond the three-week timeframe, there exists a potential for it to transition into a full set appointment.

Two-Week Fill:

  • Requirement: Maintain a minimum of 60% of your lashes.

Three-Week Fill:

  • Requirement: Retain at least 50% of your lashes.

Full Set Consideration:

Any scenario falling below the 40% lash retention threshold will automatically be classified as a full set. No exceptions will be made.

Foreign Fills:

We gladly welcome clients with existing lash sets from external sources; however, it is imperative that the current set aligns with our established fill policy. In cases where compatibility issues arise, it may be necessary to opt for a removal and a subsequent full set application, a decision at our discretion.

There will be an automatic foreign fill fee of $20, added to the initial deposit. Should you choose not to proceed with a removal and full set, in the event we deem the set unworkable, there will be no further penalty. However, please note that the deposit of $25 is non-refundable and will be retained as a convenience fee.